Bootle Plumbing

1. Who We Are

Bootle Plumbing is an independent local plumbing and heating service covering Bootle and North Merseyside. We are responsible for the personal information you provide to us through this website, our enquiry forms, or when you contact us by phone or email.

Contact details: Phone 0151 4570408, email info@bootleplumbing.com.

2. Information We Collect

We may collect and process the following information:

Contact details you give us — such as your name, phone number, email address, and postcode — when you submit an enquiry or callback request.
Details about your enquiry — such as the service you need, the nature of the problem, and your preferred contact time.
Communications — the content of any messages you send us by phone, email, or through our forms.
Technical data — such as your IP address and browser type, collected automatically when you visit our site.

3. How We Use Your Information

We use your personal information to:

Respond to your enquiries and arrange callouts or quotes.
Provide plumbing and heating services to you.
Keep records of work carried out at your property.
Contact you about your enquiry or ongoing work.
Comply with our legal and regulatory obligations.

We do not use your information for automated decision-making or profiling.

4. Legal Basis for Processing

We process your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. The legal bases we rely on are:

Consent — when you submit an enquiry or callback request, you consent to us using your details to respond.
Contract — where processing is necessary to provide you with the services you've requested.
Legal obligation — where we need to keep records to comply with the law.
Legitimate interests — to run our business effectively and respond to enquiries.

5. Sharing Your Information

We do not sell your personal information. We may share it with:

Engineers or sub-contractors who carry out work at your property.
Service providers who help us run our business (e.g. hosting or communications), only where necessary.
Authorities where required by law.

6. How Long We Keep Your Data

We keep your personal information only for as long as necessary to provide our services and meet our legal obligations. Enquiry data is typically retained for up to 12 months if no work is carried out. Records of completed work may be kept for longer where required.

7. Your Rights

Under the UK GDPR, you have the right to:

Access the personal information we hold about you.
Request correction of inaccurate information.
Request deletion of your personal data.
Object to or restrict how we process your data.
Withdraw your consent at any time.
Lodge a complaint with the Information Commissioner's Office (ICO).

To exercise any of these rights, contact us at info@bootleplumbing.com.

If you are not satisfied with how we handle your data, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or by calling their helpline on 0303 123 1113.

8. Security

We take reasonable steps to protect your personal information from unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure.

9. Cookies

Our website may use basic cookies to function properly. We do not use cookies for targeted advertising. You can control cookies through your browser settings.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at info@bootleplumbing.com or call 0151 4570408.