Terms & Conditions

1. Introduction

These terms and conditions govern the provision of plumbing and heating services by Bootle Plumbing, an independent local plumbing service covering Bootle and North Merseyside. By requesting our services, you agree to these terms. These terms apply to all contracts made between Bootle Plumbing and our customers.

2. Our Services

We provide plumbing and heating services including emergency repairs, boiler breakdowns, blocked drains, leak detection, radiator and heating repairs, hot water cylinder repairs, kitchen and bathroom plumbing, landlord plumbing services, and general plumbing maintenance. All gas work is carried out by Gas Safe registered engineers, as required by the Gas Safety (Installation and Use) Regulations 1998.

3. Enquiries and Quotes

When you submit an enquiry or callback request through our website, we will use the contact details you provide to respond. Any quote provided is an estimate based on the information available at the time and may be revised after a site inspection. A quote is not a binding contract until agreed in writing or verbally accepted.

4. Appointments and Access

You agree to provide safe and reasonable access to your property at the agreed time. If you need to cancel or rearrange an appointment, please give us as much notice as possible. We reserve the right to charge for callouts where access is not provided without reasonable notice.

5. Pricing and Payment

All prices quoted are in pounds sterling (£). Unless otherwise stated, prices include applicable VAT at the current rate. Unless otherwise agreed, payment is due upon completion of the work. We accept payment by methods agreed with you in advance. For larger projects, we may agree a staged payment schedule. We will always aim to be transparent about costs before starting work.

6. Emergency Callouts

We aim to respond to emergency callouts as quickly as possible, but response times may vary depending on demand, traffic, and location. Emergency callouts may be subject to additional charges, which will be communicated to you where possible before attendance.

7. Our Obligations

Under the Consumer Rights Act 2015, we will carry out our services with reasonable care and skill. Specifically, we will:

• Carry out work with reasonable care and skill.
• Ensure all gas work is performed by Gas Safe registered engineers.
• Be transparent about costs and any changes to a quote.
• Respect your property and minimise disruption.
• Use materials that are of satisfactory quality and fit for purpose.

8. Your Obligations

You agree to:

• Provide accurate information about the work required.
• Provide safe access to the relevant areas of your property.
• Pay for work completed in accordance with the agreed terms.
• Inform us of any known hazards at the property before work begins.

9. Consumer Rights

If you are a consumer (rather than a business), your rights are protected under the Consumer Rights Act 2015. This means our services must be carried out with reasonable care and skill, and any materials we supply must be of satisfactory quality, fit for purpose, and as described. If the service does not meet these standards, you may be entitled to have the work redone or to a price reduction. Nothing in these terms affects your statutory rights as a consumer.

10. Cancellation Rights

If you are a consumer and you make a contract with us entirely online, by phone, or by other distance means (without face-to-face contact), you have the right to cancel that contract within 14 days without giving a reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

However, if you request that we begin performing the service during the 14-day cancellation period (for example, in an emergency or urgent situation), you acknowledge that you may lose your right to cancel once the work has been fully performed, provided we have obtained your express consent to start and you acknowledged that you waive your right to cancel.

To cancel a contract, contact us at info@bootleplumbing.com or 0151 4570408. If we have already begun or completed the work with your consent, you may be liable for costs incurred up to the point of cancellation.

11. Guarantees and Warranties

Workmanship is guaranteed against defects arising from our installation or repair work for a reasonable period as agreed at the time of the job. Manufacturer warranties may apply to parts and equipment fitted. Guarantees do not cover damage caused by misuse, neglect, or circumstances beyond our control. Any guarantee provided does not affect your statutory rights as a consumer.

12. Liability

We accept liability for loss or damage caused by our negligence, up to the value of the work carried out. We are not liable for indirect or consequential losses, or for issues arising from pre-existing conditions we were not engaged to address. Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for any other liability that cannot be limited by law.

13. Complaints

If you are unhappy with any aspect of our service, please contact us at info@bootleplumbing.com or 0151 4570408. We will investigate your complaint and aim to resolve it promptly and fairly. If you are a consumer and we cannot resolve your complaint, you may refer it to an Alternative Dispute Resolution (ADR) scheme or to Trading Standards.

14. Governing Law

These terms and any contract between us are governed by the laws of England and Wales. Any dispute arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Changes to These Terms

We may update these terms from time to time. The current version will always be available on this page with the last updated date shown above.

16. Contact

For any questions about these terms, contact us at info@bootleplumbing.com or call 0151 4570408.